Fruit Bouquets

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Not resolved
2.1
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

I was very dissatisfied with this company. I ordered fruit from them.

They asked the best delivery time and I told them. I came home to horrible fruit that sat on my porch for only God knows how long.

A neighbor grabbed it before I came home and put it away at their home but they weren't sure how long it had been there. I'll never order from them again!

Product or Service Mentioned: Fruit Bouquets Fruit Arrangement.

Reason of review: Problem with delivery.

Fruit Bouquets in Tampa, Florida - Fruitbouquets.com Awful Customer Service!!!

0 comments
Not resolved
2.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website

I had a horrible experience with fruitboquets.com I placed an order on Friday to have it delivered to my sister for her birthday on Saturday. I contacted customer service in the late afternoon to ask them why it has not been delivered.

I was told that they have until 8pm to deliver. I called back again at 8pm and was told there wasnt a note from the local florist saying that there was a problem. I was offered a $25 gift card and the 14.99 I paid in shipping. I was then told that it will be delivered tomorrow.

Well I called on Sunday and was told that they dont make deliveries on Sunday that they would deliver it two days after my sisters bday. Thats unacceptable. I wasnt even offered a discount. I asked to speak with a manager and was told that I was speaking to one, which I dont believe she was.

I told the "manager" that I dont want the gift card because I dont ever intend to use it.

She credited my account and cancelled the order. For a company affiliated with 1800 flowers you would think they would have a higher customer service standard.

Reason of review: Poor customer service.

Monetary Loss: $68.

Preferred solution: I was issued a refund. I would have been happier with a discount on my order and having the order delievered several days late. I was only offered a $25 gift card and my shipping refunded. .

I didn't like: Customer service.

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